We are pleased to deliver our first release of the year. We generally try to target a release a month, but this comes to you only a few days into February. We heard from many of you (especially our IT consultant customers) that you want the ability to deploy endpoints or start collecting data on a device in a default company/site and then move it to a specific company/site when you were ready. With this release, we have enabled that capability; we look forward to hearing what you think of it and how it has made you more efficient and given you more flexibility. We have also made over 20 other improvements and have highlighted the most customer-facing enhancements below. We are already off working on the next set of great features for our next release, which will be out before you know it!

What’s New Since February 3, 2012:

Moving Devices between Companies

• You can now move devices between Companies using the Inventory application. To move devices, do the following:
  1. Open the Inventory application and use the Companies drop-down menu to select the Company that the device is currently located under.
  2. Select the device they want to move so that it is highlighted, and click Move Devices.
  3. In the “Move devices between companies” window, use the drop-down menu to select the Company that you want to move the device to, then click Move.
  4. Back in the Inventory application, a confirmation message appears at the top of the page. Within a few minutes, you can refresh the page and the device will have disappeared from that Company.

Recalculating Hidden Devices in the Inventory

• When you make changes that affect your subscription plan’s device amount (e.g., manually add a device, delete a device, change which devices are monitored), the Inventory application immediately recalculates the “hidden” devices (i.e., a device with details that cannot be viewed because it exceed the device amount allocated by the technician’s subscription). Previously, this was only recalculated every 6 hours, which created a delay between deleting a device to free up a space and being able to apply the freed-up spot to a new device.

IP Addresses in the Inventory Application

• The Inventory application now displays only a device’s main IP address – which is derived from the Windows Management Instrumentation (WMI) – on the Overview page and the device lists (where available). Previously, all IP addresses associated with the device were displayed (i.e., those of the network and interface), but using WMI now prevents obsolete addresses from appearing.

Bug Fixes:

Fix for Connecting to Unattended Support Computers

• If you have your primary language set to French (Fran?ais), you can successfully connect to your Unattended Support Computers by clicking the Se connecter (“Connect”) button on the Remote Support home page. Previously, clicking this button when the page was in French did not do anything, and users had use the Se connecter button on the Device Details page in the Inventory application instead.

Fix for Selecting Computers and Groups

• The “Add Computers and Groups” window, which is used to select devices in several applications (including the Automation application, Alerting application and creating Off-LAN schedules in the Data Collection), now includes a scroll bar once the list gets too long. Previously, you were unable to scroll down, which meant you were unable to see all devices or click the Save button.

Fix for Manually Adding Duplicate Devices

• When you try to manually add a device using the same IP address, MAC address or DNS name as an existing device, the following error message appears: “There were errors with the form. Existing device [device name] has the same IP Address.” Previously, you were able to add a duplicate device, which caused the original record of the device to be deleted and replaced by the new one.

Fix for Log Alert Notifications

• SMS notifications are correctly sent for Log alerts. Previously, when a Log alert contained an SMS notification and the notification was incorrectly sent, the alert status was not reset, and the notification attempted to resend repeatedly.

Fix for Running Processes Dashboard Panel

• When you create a dashboard from the Performance tab in the Inventory application by clicking Create Dashboard, a Running Processes panel no longer appears. Previously, the Running Processes panel appeared but showed no data (GoToManage no longer collects data on running processes).

Fix for Alerts Status

• The Alert Status table (accessed by opening the Alerting application and clicking See more recent alerts at the bottom of the Alert Summary table) can be sorted by clicking the Status, Message, Since and Alert column headers (arrow icons indicate how the list is sorted). Previously, clicking the column headers sorted the list incorrectly (and there were no indicator icons).

Fix for Loading List of Users

• The list of users on the Users & Permissions page now loads more quickly. Previously, having large lists (i.e., several hundred users) caused the page to load extremely slowly.

Fix for Custom Device Type Group Icons

• When you create a custom Device Type group, the associated icon will now display properly. Previously, the icon appeared as a broken image in several places (i.e., reports, Inventory application, dialogs).

Fix for Constant Graph Lines in VMware Application

• The graphs in the VMware application show “constant” graph lines (i.e., the line continues to the end of the graph). Previously, the line simply stopped.

Fix for Disk Statistics Dashboard Panel

• The Disk Statistics dashboard panel displays data more accurately. Previously, the graph displayed incorrectly when the data changed infrequently.