We are pleased to deliver one last GoToManage release before the end of the year. We have already heard from many of you that you are taking advantage of the new Wake-on-LAN functionality and hope that you will use it via the web application now as well. We also added the ability to sort your alerts, made a number of other usability improvements, and fixed a few bugs as well. We hope that you have a happy and healthy holiday season and we look forward to 2012!
What’s New Since December 22, 2011:
Wake On-LAN from the Remote Support Web Application
- You can now use Wake On-LAN (WoL) to attempt to wake up sleeping (PC and Mac) or powered-off (PC) computers from the Remote Support web application at www.gotomanage.com. Previously, you could only use WoL from your Unattended Support Computers list (see Wake On-LAN on the GoToManage support site for further information and important requirements for WoL).
- To attempt to wake up a sleeping (PC and Mac) or powered-off (PC) computer from the Remote Support web application, do the following:
- Ensure the target computer meets all requirements for WoL.
- Log in at www.gotomanage.com.
- Find the target computer in either of the following places:
- Remote Support home page – Go to the Remote Support home page to see the Unattended Remote Support Inventory, which lists all computers in the Inventory that have Unattended Support set up (regardless of their Groups).
- Inventory application – Open the Inventory application and use the Groups left-navigation to find the target computer, and then click its name to open its device details page.
- Click the Power On button.
- Remote Support home page – In the Unattended Remote Support Inventory, the Power On button is in the Status column.
- Inventory application – In the Inventory app, the Power On button is on the top-left corner of the device details page.
- The following dialog appears: “[Computer] may power on momentarily. We were able to send a power on request to [computer], but it may not power on because it’s offline. Please wait a moment before refreshing the unattended computers list and trying again.”
- Note: Although the request may have been successfully sent, the computer may still not wake up if it is not connected to the network, if its network adapter is not enabled for WoL, or if you encounter another error.
- Wait a few moments and refresh the page.
- If the “Power On” request was sent and successful, the Unattended Support Computer’s status will change to “Online” with the Connect button (instead of the Power On button). Click Connect to start an Unattended Support Session with the computer.
- If the “Power On” request was sent but the computer was not successfully powered on, then the Unattended Support Computer will remain unchanged (with the “Offline” status and Power On button), and there will be no other indication that it did not work.
Sorting Configure Alerts List
- You can now sort the Configure Alerts list in the Alerts application by name or enabled status. To sort the list, click “Name” or “Enabled” (column headers) so that the lists resorts and an Ascending icon or Descending icon appears next to the column header.
New GoToManage & GoToAssist Website
- A new pre-login website located at http://gotoassist.com/remote_support now combines GoToManage, GoToAssist Corporate (renamed as “GoToAssist”) and GoToAssist Express. Previously, the GoToAssist Express and Corporate website was located at www.gotoassist.com, and the GoToManage website was located at www.gotomanage.com.
GoToManage Logo Changes
- All instances of Remote Support icons within the GoToManage web application (i.e., post-login via www.gotomanage.com) have been changed to the new GoToManage icon (previously, they displayed the GoToAssist Express icon). This includes the Applications menu on the Monitoring home page, the Shortcuts menu on the Remote Support home page, the Remote Support option on the Monitoring drop-down menu, and the “Protocols” column in the Inventory list.
Updated Terms of Service Links
- The Terms of Service link at the bottom of all post-login Remote Support and Monitoring web applications pages has been updated to direct customers to the new Terms of Service, which is a single, unified policy for all products. Previously, the link directed users to GoToManage-specific Terms of Service.
Bug Fixes:
Fix for Remote Support Inventory Application
- The Inventory application on the Remote Support web application now loads properly (accessed by selecting Inventory in the Remote Support drop-down menu or by clicking the View and manage groups link in the Shortcuts menu on the Remote Support home page). Previously, only the Groups menu would display, but the inventory list itself would never appear.
Fix for Monitoring Inventory Application
- In the Inventory application, it is now only possible to drag and drop devices either within Device Type groups or within non-automatic, non-Device Type groups (but not between the two categories). Any groups where it is not possible to drop a particular device will be grayed out, and an X icon will appear when the dragged item is hovering over it. Previously, although the groups where it should not have been possible to drop devices did gray out properly, they also incorrectly displayed a Checkmark icon and you could still drop items that didn’t belong into them.
Fix for Data Collection Application
- You can now sort the For LAN Data Collection list in the Data Collection application by clicking the “Name,” “Version,” “Host” or “IP Address” column headers. Previously, clicking the “Name” column header in the For LAN Data Collection section actually changed the sorting of the For Off-LAN Data Collection section, and clicking the “Version,” “Host” or “IP Address” column headers caused an error message.
Fix For Devices Collected by Unattended Support
- When you install Unattended Support on a machine and the Inventory application automatically detects and creates a new device record for it, the “Collected by” field on the Device Details page now correctly displays “Unattended Support.” Previously, it incorrectly displayed “Collected by: Crawler” until the machine was in an Unattended Support Session.
Fix for Inventory on Monitoring Home Page
- You will no longer see the following error when you attempt to “drill down” for additional information about items in the Software group using the Inventory dashboard on the Monitoring Home page.
Fix for Automation Application
- In the Automation application, when you select a saved script, click Run and then click Add Computers and Groups, you can now select which devices they want the script to run against. Previously, the Add Computer and Groups window appeared but the checkboxes did not work properly, so you were unable to select devices and groups.
Fix for Dashboard Names
- When a dashboard’s name is too long to fit in the window’s header, only the first part of the title will now be displayed (and you can hover over it to see the full name). Previously, overly long names only displayed the last part of the title, rather than the first (although this issue was addressed in a previous release, this is an improvement to that fix.)
Fix for Creating or Editing Alerts
- When creating or editing a “Network Tests” alert (under Standard Alerts) in the Alerting application, you now see the following instructions under the Devices & Groups tab: “Choose the groups or devices this applies to, or leave blank to specify ALL devices.” Previously, it was not clear from the description what would happen if you left the list blank. In a future release, this wording will be changed for the other Standard Alerts as well (i.e., Security Monitoring, Crawlers, Windows Monitoring).
