Currently there are 2 ways to automate the installation of the Remote Support agent (aka host or endpoint). Both require that you are using an Active Directory domain. Sorry, it won’t work on a workgroup.
Note: Currently, as of September 2011, converting the exe to an MSI and pushing out via a GPO is not supported. We are planning to address this in a future version. Please use one of these methods instead.

You can use either method or both in combination.

Method #1 uses a utility I wrote called “Push-install”. This method is immediate but the computers must be powered on and connected when you do it. It will work if a user is logged on or not logged on.

Method #2 uses a program I named “RunAs-special.exe” in the logon script which allows installation when any user logs on. This may be helpful if some computers aren’t currently connected or powered on. Example: traveling laptop users or conference rooms. You can specify that the installation is skipped if it’s already installed (ie a current file exists). It will install even if the user is not an admin level user.
Note: I improved this program in February 2012 by storing the password in an encrypted string in a config file instead of specifying it as a parameter where it could be read by a clever person.

It is important to know that this user account should only be in the local “Administrators” group (not “Domain admins” group; see other blog entry for info)

Click here to see the video of method #1

Click here to download Push-install.exe

Click here to see video of method #2
Click here to download RunAs-special.exe
To see the instructions, start this program without any parameters.
Here is an example of the parameters:
script name: RunAs-special.exe
parameters: \\2008R2\share1\g2mg-COL-IT.exe /silent /u:wowie\adminMike /skip-if-present:%programs%\Citrix\GoToAssist Express Customer\309\g2ax_service.exe

I hope you like them!