HomeSection_sub_breakBlogsSection_sub_breakGoToAssist Blog
Icon_blog_forum_small GoToManage Remote Support Release Notes
Icon_person
Laura Reed
Icon_time
08/09/2011 at 01:06
Icon_post
0 comments

What’s new since August 9, 2011:

GoToManage and Mac OS X 10.7 (Lion)

  • If you are using GoToManage Remote Support with the new Mac OS X 10.7 (Lion), you must install Java on your computer to download the GoToAssist Express application to host or join a session, because OS X Lion does not come with Java pre-installed (this is a one-time download of 130 MB). If you try to host or join a session without Java installed, you will see a “Missing Plug-in” message instead of the download-progress bar on the Download page. To initiate the Java download, you can click Missing Plug-In. Alternatively, you can download Java directly from Apple’s support site at http://support.apple.com/kb/DL1421.
    • Note: The GoToAssist Express application is the application that you download to start GoToManage Remote Support sessions. For more information about using GoToAssist Express with Mac OS X Lion, see the Mac OS X 10.7 (Lion) & GoToAssist Express FAQs.

Diagnostic Report Additions

  • The Installed Applications tab on the Diagnostic Report window (on the GoToAssist Express application) now includes Publisher, Display Version and Install Date information. Previously, the tab only listed the customer’s installed programs.

GoToManage Remote Support and Mac OS X 10.7 (Lion) Bug Fix

  • As a GoToManage Remote Support technician, you should no longer encounter screen sharing errors during support sessions with customers using Mac OS X 10.7 (Lion), as long as you are using GoToAssist Express v1.6 (build 309) or newer. Previously, when GoToAssist Express technicians were in session with customers using Mac OS X 10.7 (Lion), they were unable to see their customers’ screens.
Add a Comment