What’s New since July 20, 2011:

The latest GoToManage Monitoring update includes the following changes:

Support for Microsoft Exchange Server Monitoring

• You can now use GoToManage to monitor Microsoft Exchange Server 2007 and 2010. Previously, you could only monitor Microsoft Exchange Server 2003 and earlier.

• The Dashboard Configurator now contains the following 3 new Microsoft Exchange Monitoring dashboards (under Server Monitoring): “Exchange Monitoring – Client Activity,” “Exchange Monitoring – Transport and Database Layer” and “Exchange Monitoring – Miscellaneous.” These new dashboards help you monitor Microsoft Exchange Server 2007 and 2010 and took the place of the former Exchange Monitoring dashboard.

• There are 11 new alerts available in the Alerting application to help you monitor Microsoft Exchange Server 2007 and 2010. They can be found on the Standard Alerts tab under “Exchange Monitoring.”

Inventory Application Changes

• You can now add new devices to your account directly from the Inventory application by clicking the Add Device button at the top of the Device list. Previously, you could only add new devices by configuring a Crawler to discover them and then waiting for them to appear on the Inventory list.

• You can now export the Device list from any Group view (i.e., All Devices, Account Level Group, Exchange Servers). To do so, you should select the desired Group from the left-navigation bar and then click Excel (for an .xls file) or CSV (for a .csv file) at the bottom of the Device list.

• You can now adjust the height of the Inventory List by clicking and dragging the adjustment bar up or down, which is located at the bottom of the list. The Inventory application will remember and display the list height you choose the next time you log in.

Alerting Application Changes

• In the Alerting application, you can now clear the Alert Messages listed in both the Alert Summary section and the Status column of the Configure Alerts section without completely deleting the configured alert. Under the Configure Alerts section you should select the alert that caused the Alert Message and then click the Clear button.

Reports Application Changes

• All reports that contain only a single table can now be exported as CSV or Excel files. You will see the new CSV and Excel buttons at the top of the Report screen once you click Run for an eligible report.

Logging In to GoToManage

• The brief demographic survey that appears when you first log in to your account no longer has a Cancel link, so you must complete and submit it before continuing (if you haven’t already). Previously, you could defer the survey each time you logged in by clicking the Cancel link.

Bug Fixes:

Using Contacts

• On the Contacts tab under Account Management, you should now be able to successfully edit and delete all contact information. Previously, if the contact in question had the same email address as the main account user, then the email address could not be deleted.

• Contacts with their Email Format (below) set to Plain Text should now receive plain-text emails. Previously, all emails were sent in HTML format regardless of this setting.

Branding Logo Fix

• If you have a paid subscription plan, you should now be able to upload branding logos to your companies (under GoToManage Settings on the Account Management page). Previously, some customers on paid accounts encountered the following error message when attempting to upload an image: “Customer branding is not available on free accounts.”

Save Search Feature

• You can now use the Save Search option in the Gear drop-down menu (next to the search field) without choosing a category. Previously, not choosing a category caused the Save Search button to become disabled.

Inventory Application Fixes

• When you click IP Address to sort your list of devices by IP addresses, the entries are now sorted correctly. Previously, IP addresses were treated as text rather than numbers, so they were listed out of order.

• If you drag a device from the All Devices group into another group, the device will now appear in the destination category. Previously, the destination category’s device count would increase, but the device would not appear in the category.

• When you click Device Types under Groups, the list now displays all devices. Previously, it would display the following error: “There is no data to display at this time.”

• You should now be able to use the Search box in the Inventory application. Previously, if you tried to search for keywords and then pressed Enter on your keyboard, the search results did not bring up any items.

Alerting Application Fix

• You can now sort the Alert Summary list by the Message column. Previously, clicking the “Message” column title to sort the list caused the following error message to appear: “We’re sorry, but something went wrong. We’ve been notified about this issue and we’ll take a look at it shortly.”

Crawler Application Fix

• You should now be able to successfully download the GoToManage Crawler using Internet Explorer. Previously, downloading the Crawler from Internet Explorer resulted in a security-warning message asking if you wanted to view the web page content over a secure HTTPS connection. If you clicked Yes, the Crawler download would fail.

Server Health Application Fix

• When you click the Configure link in the top-right corner of the Server Health application, you should now see the Configuration page. Previously, you just saw an “Unable to fetch page” error.

GoToManage Crawler (4.2.3.1811) Changes:

Running Individual Plugins

• You can now run a single plugin against a single device from the Device Crawl Status window. To do so, you should right-click the GoToManage icon in your system tray, select Crawling Status and click the Devices button. From there, you can select the desired plugin (under the “Devices discovered on the network” message), select the desired device under Plugin Status and then click the new Run Plugin button.

Crawler Application Update

• If you have GoToManage Monitoring, your Crawler application will automatically be updated on July 26, 2011. You must have the Crawler application running (i.e., the Crawler icon is in your system tray) in order for the automatic update to occur.

• If you wish to manually update your Crawler before the automatic update, you can download it at http://www.gotomanage.com/system/crawler/gotomanage_crawler_installer.exe.

Bug Fix:

Adding Log-In Credentials

• You can now successfully add log-in credentials to your Crawler by right-clicking the GoToManage icon in your system tray, selecting Configure Crawler, selecting the Credentials tab and clicking Add to enter new credentials. Previously, even after you entered new credentials, the Apply and OK buttons remained disabled (grayed out) so that you couldn’t save your new credentials.