For those of you who are considering upgrading to Lion please consider the following:

Providing support from a machine with Lion installed:

Lion does not come pre-installed with Java. If you want to perform support sessions from a machine running Lion and you don’t have the GoToManage Remote Support endpoint installed you should perform the following steps:

• Initiate a session from the Web UI.
• You’ll get a plug-in missing error. Clicking on this image will take you to the correct Java download package.
• Follow all prompts to install Java on your Mac.
• Restart your session and the download and installation of the GoToManage Remote Support endpoint will resume and your session will be established.

Providing support to a machine with Lion installed:

Currently this is not supported. Our developers have determined the required steps to resolve this issue and we will be releasing this functionality in the next update.

Thanks in advance for you continued support! We’ll notify you when we release the update.