What’s New Since June 10, 2011
The latest GoToManage update includes the following bug fixes:
Signing Up for GoToManage
- The sign-up pages for GoToManage Remote Support and Monitoring now have the following advisory warning: “Notice for GoToAssist Express customers – If you have unattended machines with GoToAssist Express, please use a different email address with GoToManage. If you use the same email address, you’ll lose access to your unattended machines.” However, this message is no longer accurate, as you now can have GoToAssist Express and GoToManage accounts under the same email address without losing access to your Unattended Support Computers. The message will be removed shortly in an upcoming release.
Changing GoToManage Plans
- If you have a GoToManage plan and click Change Plan under Remote Support on the My Account page, the Free Mobile Plan is now available as a plan option (even though the GoToManage for iPad app is not yet available for use).
- Note: If you downgrade from a paid plan to the Free Mobile Plan, you will immediately lose access to the following: Unattended Support Computers, Notes, Chat, Drawing Tools, File Transfer, some Preferences options and reverse Screen Sharing (sharing your screen with your customers). If you change from a paid to a free subscription plan mid-billing cycle, you will receive a prorated refund for the portions of the paid plans that you do not use.
