What’s New Since May 10, 2011

The latest GoToManage update includes the following changes:

Signing Up for GoToManage

• You can sign up for a GoToManage Remote Support and/or Monitoring subscription plan from www.GoToManage.com by clicking the Plans & Pricing link under the Remote Support or Monitoring section. Subscriptions are available as monthly or yearly plans and include a free-plan option.

• You can sign up for a free trial of GoToManage Remote Support and Monitoring from www.GoToManage.com by clicking the Free Trial link under the Remote Support or Monitoring section. The free trial includes both services, so when you sign up for a free GoToManage Remote Support trial, you’ll also receive a free GoToManage Monitoring trial (and vice versa).

My Account Page

• If you have a GoToManage Remote Support, GoToManage Monitoring and/or GoToMeeting Global account, you can view all of your product billing, subscription and personal info from the My Account page. If you have accounts for 2 or more of those products, you’ll see separate entries for each product on the My Account page, allowing you to convert, modify, renew and cancel each subscription individually.

Automatic Renewal

• By default, GoToManage accounts with subscription plans (free or paid) are set to automatically renew to your selected plan each month or year. You can turn off automatic renewal by clicking the Turn Off Renewal button on the My Account page. To turn automatic renewal back on, you can click the Renew Plan button.

• Your plan will not be automatically renewed if your credit card is expired, even if you have the renewal setting turned on.

• To continue using GoToManage Remote Support or GoToManage Monitoring after your GoToManage free trial ends, go to your My Account page and select the free or paid plan you would like to subscribe to.

Known Issues

Signing Up for GoToManage Remote Support

• If you have an existing GoToAssist Express account and want to sign up for GoToManage Remote Support, you must sign up using a different email address than the one you use for GoToAssist Express. If you do use the same email address, you’ll lose access to the Unattended Support Computers you’ve previously set up on your GoToAssist Express account. In the event that you lose access to Unattended Support Computers, you must re-set up each computer individually. For further help, please contact Customer Support at (877) 582-7017 (toll free) or (805) 617-7367 (direct dial).