Happy new year!

We thought we would kick the year off with a terrific new release that includes a ton of small new features that you have asked for, a major new application that is ready for beta use, and some bug fixes (of course).

We are excited to tell you about what has changed and answer any questions that you might have about our IT management and remote support services. Go ahead and leave a comment or contact us at support@gotomanage.com if you have something to say.

Here are the major components of the new GoToManage release:

Early access to GoToManage Automation application!
It’s early, but we are excited about the beta release of our Automation application. It’s a game changer as GoToManage now allows you to monitor what’s going on in your environment and to actively make changes. If you’re interested in automating the way you make changes to computers on your network, we’re looking for customers who are willing to offer feedback on how we can improve our scripting and new automation application. Please send an email to support@gotomanage.com and include your contact information and “Interested in Automation” in the subject of your email, if you want to get started.

Inventory improvements
We’ve made it easier to manage how you view your devices and to understand how many devices each one of your clients or sites has. There are a number of additional improvements that have been made as well.

• Dragging devices between groups has also been improved. All groups that a device is not authorized to join will now be grayed out.
• The Inventory application now shows device and alert counts next to each group in the tree view. In addition, there is now an Alerts tab for each device that has generated alerts.
• When you click the Services tab, all devices will now be displayed.

Account management – deleting companies
You and our top-notch technical support organization has been vocally asking for this one. You can now delete companies from your account without contacting technical support. Hooray!

Alerting
Almost all our customers use the Alerting application, so when you ask for improvements here, we jump. The goal remains to keep Alerting easy-to-use and to manage. That means continually working to make it easier to set up alerts and reducing false positives. We have done both with this release.

• There is now a plugin for efficiently collecting Windows Service status information for the Windows Service alerts in the Alerting application.
• You will no longer receive duplicate alert notifications.
• When you set up restricted alerts, the alerts will no longer be triggered for devices that are not associated with specific devices or groups of devices.

Here are the major components of the new GoToAssist Pro release:

Reporting
You can now generate reports for GoToAssist Pro sessions for individual account users. Report on the attended and unattended sessions that you have done for up to one year. Access the reports directly through the drop-down menu under GoToAssist Pro.

Unattended support
When you install unattended support for a device, that device will now appear in the inventory within a couple of minutes.

Reset a connection
You can now reset an existing connection to an unattended machine. This is useful if a connection was left open by another GoToAssist Pro user and you need to connect to the machine. Click the Reset Connection button on the overview page for the device, in the inventory section.

We are excited about delivering this release only five days into the new year and thrilled about what’s coming for network management software, remote support, and IT Management SaaS in general. Get ready for a awesome year.

And please let us know if you are interested in getting a head start with scripting and our new Automation application.